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Product Privacy Policy

We want to ensure you get the right product at the right time for the right price.

Free Shipping - We offer free shipping on all petsafe.net orders over the value of $200.

Standard Shipping - For orders $200 or less, we ship with flat rate pricing. For specific pricing details please see the FAQ section below.

Processing/Delivery Time - All online orders are processed the following business day. Estimated day of delivery is 7–10 business days from your order date. Business days are defined as Monday-Friday, excluding holidays.

Please notify PetSafe® brand via phone or in writing of shortages or damage within 24 hours of receiving your shipment.

Tel: 1800 786 608
Email: info@petsafeaustralia.com.au

Shipping FAQs
What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal. Note that your bill will say "Luzern-PetSafe."

How much is shipping?
We offer a flat shipping rate of $12.99 for standard shipping. 

What’s your return policy?
For more information regarding our Returns & Replacements policy, contact our Customer Care team at 1 800 786 608 or read our full returns policy.

Is your checkout secure?
Yes, checkout is 100% secure and your personal information is safe. You’ll see “https” in the checkout page URL, which means your information is secure. You’ll also see the “Secured by Thawte” icon at the payment step, which means our site has passed the daily Thawte security scan.